The college navigator is part of the education and career planning team at Wenatchee Valley College and reports to the director of education and career planning. The college navigator will provide educational planning for a diverse population of prospective and enrolled students with an emphasis on retention, persistence and completion. This position will promote equitable access and provide proactive interventions for historically minoritized and under-served students, academic progress monitoring and general educational planning.
- Provide direct, comprehensive educational planning for prospective and enrolled students, including historically minoritized and under-served populations, on admissions procedures, degree requirements, transfer and career information, college policies and procedures, and other related information.
- Provide timely and accurate information to students on degrees, certificates, and courses.
- Maintain up-to-date knowledge of WVC programs, including curriculum and transfer education opportunities.
- Research and keep current in employment trends, career development practices, general transfer requirements, etc.
- Connect students to career assessments tools and assist students with interpreting and researching the results, clarifying goals and establishing an educational plan.
- Assist students in developing degree plans, identify appropriate learning resources, and intervene when needed to help students having difficulty to facilitate student progression and completion.
- Assist student self-efficacy development for college and beyond by helping students become self-directed in their educational planning process.
- Review transcripts for placement and potential transferability of courses.
- Reach out to students close to completion and provide reverse transfer information.
- Serve as student advocate to resolve matters of academic difficulty and college process navigation; help students to resolve issues.
- Help manage student advisor assignments and encourage student relationship with faculty advisor.
- Understand campus and community resources and serve as a referral agent for students.
- Collaborate with faculty and staff across campus to create an effective and seamless team committed to student success and retention.
- Work with other education and career planning staff to assist with new student group advising, placement review, program implementation, transfer advising and career planning; back up other department staff as necessary.
- Develop and conduct in-person and online workshops, presentations, and other activities to help students develop college success skills/strategies and provide activities and resources to increase student success.
- Represent the college at professional and community organizations; participate in professional conferences and in-services; serve on appropriate college committees.
- Manage/utilize the academic early warning system to coordinate with and assist faculty/staff in recommending and implementing intervention strategies for referred students.
- Maintain records and prepare reports as required.
This is not intended to be an exclusive list of all duties and responsibilities. Related duties and responsibilities may be assigned.
- Bachelor’s or higher degree from an accredited institution.
- Experience working in an educational setting with diverse populations.
- Experience with educational planning/academic advising and student support services within an institution of higher education.
- Knowledge of articulation and transfer processes among high school, community college and four-year institutions.
- Experience creating digital content (such as Word/PDF documents, and web and learning management system content, as appropriate to the role) in accessible formats.
- Experience with ctcLink (Peoplesoft).
- Bilingual written and oral in Spanish/English. Comfortable translating and engaging the community in both languages.
Knowledge, Skills, & Abilities
- Customer Service: Knowledge of customer service skills and best practices with ability to provide general and specialized student support with professional courtesy, empathy, and interest in positive problem solving.
- Communication: Speak and write clearly and persuasively, actively listen and take the time to understand the points being made, including asking questions as appropriate and responding to questions.
- Quality: Accurate and thorough, look for ways to improve and promote quality, provide feedback to improve performance, monitor own work to ensure quality.
- Professionalism: Approach others in a tactful manner, react well under pressure, treat others with respect and consideration and follow through on commitments.
- Problem solving: Ability to assess situations and think beyond the immediate issue to anticipate and fulfill future needs before they become complications.
- Team work: Ability to work independently and contribute to a team environment while effectively managing multiple priorities and deadlines.
- Technical/computer skills: High level of proficiency and accuracy in Microsoft Office; familiarity with Canvas, PeopleSoft, and other college systems (preferred); ability to be cross-trained to provide basic technical support.
- Student services: Knowledge of college processes such as admissions, enrollment, and financial aid; ability to be cross-trained to provide student services support.
- FERPA: Maintain a high level of confidentiality and follow FERPA guidelines.
- Diversity, equity and inclusion: Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or learning disabilities.
Terms of Employment:
This is full-time professional exempt, at-will, benefit-eligible position contracted on an annual basis. The salary for this position is $55,000 annually. The salary will be prorated to reflect the actual number of contract days worked in the remainder of the fiscal year. This is a grant-funded position. Continuation of the position is contingent on further funding and program needs. Flexibility in scheduling is required to meet the needs of the department.
Excellent benefits package including medical, dental, life, and long-term disability insurance; paid sick, vacation and personal holiday; retirement plan; optional tax deferred annuity programs.
Conditions of Employment:
- In compliance with the Immigration and Naturalization Act, proof of authorization to work in the United States will be required at the time of hire.
- All offers of employment are subject to background checks. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- Finalists are required to complete the sexual misconduct disclosure form as required under RCW 288.112.080.
- Proof of completed COVID-19 Vaccination is required upon hiring and employment at WVC.
- A valid Washington state driver’s license may be required.
- Work is typically performed in an office setting and requires the ability to sit/stand, perform computer data entry, and operate general office equipment for extended periods of time.
- Must have the ability to use a computer and a variety of office equipment.
Work Schedule & Environment:
- Normal work hours are Monday through Friday, but occasional evening and weekend work may be required. Work in a busy office environment with frequent interruptions and distractions.
- At times, work may be done remotely.
Application and Selection Procedure:
Complete application packages must include the following:
- Complete Wenatchee Valley College online application.
- Upload cover letter that specifically describes how your educational background and experience meet the minimum and preferred qualifications.
- Upload resume.
- Complete supplemental questions.
It is your responsibility to submit all required application materials before the deadline. Please do not send reference letters or other unsolicited materials. They will not be shared with the screening committee and cannot be returned to you. Only finalists may be asked to send additional materials.
Attachments from prior applications will not upload automatically to your new application. Should you have difficulties uploading your documents, please contact NeoGov Technical Support at 1-855-524-5627 for assistance.
The closing date is 4 p.m., December 16, 2021. The college reserves the right to extend the closing date if deemed necessary. A limited number of applicants who meet the needs of the position and the college will be interviewed.
Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the human resources office by calling 509-682-6440. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state’s free telecommunication access service.
Equal Opportunity Employer:
Wenatchee Valley College is committed to a policy of equal opportunity in employment and student enrollment. All programs are free from discrimination and harassment against any person because of race, creed, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, the presence of any sensory, mental, or physical disability, or the use of a service animal by a person with a disability, age, parental status or families with children, marital status, religion, genetic information, honorably discharged veteran or military status or any other prohibited basis per RCW 49.60.030, 040 and other federal and laws and regulations, or participation in the complaint process.
The following persons have been designated to handle inquiries regarding the non-discrimination policies and Title IX compliance for both the Wenatchee and Omak campuses:
- To report discrimination or harassment: Title IX Coordinator, Wenatchi Hall 2322M, (509) 682-6445.
- To request disability accommodations: Director of Student Access, Wenatchi Hall 2133, (509) 682-6854, TTY/TTD: Dial 711.
This recruitment announcement may not reflect the entire job description and can be changed and or modified at any time.
Job Type: Full-time
Pay: $55,000.00 per year
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
- Monday to Friday
Work Location: One location